POLICIES

Late Cancel and No Show Fees Apply

Arrive 20 Minutes Early to Meet your Mega

All Classes must be prepaid and sales are final

Class are non refundable or transferable

 

CANCELLATION POLICY

All group classes require an 10 hour cancellation notice. This is to ensure that everyone has the equal opportunity to take a class and that Teachers are getting a full class. Private sessions require a 24 hour cancellation notice. Everyone must agree to the cancellation policy in order to attend PEAK45. There will be no exceptions. If you need to cancel a reservation, log into MindBody, go to My Info, click My Schedule and click Cancel next to the class time. If you have trouble canceling or have any questions, text us 385-645-PEAK.

Classes cancelled within the 10 hour window are subject to:

  • Late Cancel – $15 plus class deduction
  • No Show – $15 plus class deduction

 

WAITLIST PROGRAM

Registering for the waitlist is just like registering for a class. When scheduling, choose “Yes, Add me to the Waitlist”. You will be notified via Text or Email if you have been added to a class. If your plans change, please remove yourself from the waitlist. All classes require a 10 hour cancellation notice; if you’re added to a class from the waitlist be aware the 10 hour cancellation still applies.

 

LATE TO A CLASS

We get it, life happens…If you are signed up for a class (whether you are an existing client or brand new) and are running late, you have a 2-minute window from the start time of the scheduled class to keep your reserved spot. To ensure the safety of our clients, first time students at PEAK45 must arrive early or you risk your spot. Thank you in advance for understanding!

 

MONTHLY *UNLIMITED CONTRACTS

We offer a monthly unlimited membership. You can book up to 1 class a day, every day! The monthly unlimited auto-renews every month. So the day it expires, your account will automatically purchase you another month under the same terms. To purchase your Monthly Unlimited, log into your MindBody account, go to Contracts and choose Monthly Unlimited. If you want to cancel your Monthly Unlimited at any point, just email us 30 days prior to the expiration of the current month, and we will cancel the auto renew!

 

MONTHLY *UNLIMITED MEMBERSHIP CANCELLATION & HOLDS

Monthly *Unlimited Memberships require a 30-day WRITTEN cancellation notice via email to info@PEAK-45.com . You will receive confirmation upon receipt along with your final payment date.*The 30-day policy is based off of the membership billing date. We must obtain request to cancel 30 days prior to the final payment. All AutoPay and Monthly Memberships are eligible for our hold program. You may place your membership on hold one time per calendar year, for any length of time without charge.

 

MERCHANDISE EXCHANGE POLICY

Merchandise must be exchanged within 30 days of purchase to the same studio from which it was purchased.
Items purchased in one region cannot be exchanged in another region.
Merchandise must not be worn, altered or washed.
Merchandise must have all tags attached and be returned in original packaging.
No cash refunds.

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